How Can We Help Today?
Whether you have a question about a sauna, cold plunge, or massage chair, our team is ready to assist. Owned and operated by Aurevia Wellness LLC.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated 5 to 8 business days in transit. Once your order ships, you will receive a tracking number so you can follow its progress to your door.
How can I track my order?
After your order is processed and leaves our facility, we send a confirmation email with tracking details. You can use that information to monitor your shipment in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible products. If something is not the right fit for your space, please refer to our Return Policy page for complete details on how to initiate a return.
Can I exchange a product for a different model?
We are happy to help you find the right wellness product for your home. Please contact us within the return window, and we will walk you through the exchange process and any applicable details.
How do I choose the right sauna or cold plunge for my space?
Consider the available room dimensions, your preferred capacity, and any electrical requirements. Our team can help you compare models so you find a unit that fits your home and your wellness goals.
Do red light therapy panels require special installation?
Most of our red light therapy panels are designed for simple setup by the customer using included mounting hardware. Product listings note specific requirements, and our team is available to answer any questions before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Support
Our team responds to every inquiry within one business day so you never feel left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Premium Selection
Every sauna, cold plunge, and therapy panel is chosen for quality craftsmanship and lasting performance.
30-Day Returns
If a product is not the right fit for your space, our return process is straightforward and stress-free.
